FAQ's
We have tried to answer the most common questions.
Do you have one we need to add?
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where’s my order?
Log into your account with us to view your order history. LOGIN
How do I track my delivery?
Royal Mail Track and Trace
What is your returns policy?
Is your packaging recyclable?
YES - Not only is it recyclable, the majority is compostable too!
Products
Below are some common questions about our products
Are your products Vegan?
No is the short answer.
Vegans believe to harvest honey and other bee produced products is cruel, however substitute products classed as vegan are often from very questionable sources (research soy beans, GM soy bean crops, Glyphosate and deforestation).
While it is true selling products produced by bees for profit can be considered exploitation...
We are ethical, bee-centric beekeepers. Our Queens wings are never clipped, allowing them to swarm should the colony decide.
Our bees take priority when it comes to retaining their honey we never take more honey than any one colony can spare and ensure there is enough of their own honey in periods of poor weather, rain and winter.
We don’t harvest royal jelly.
Our Apiaries are limited to a maximum of four colonies to any one well stocked acre. This means more work and expense for us but helps mitigate pressure for resources on wild pollinators. Our Apiary in Steart is now limited to two colonies due to the pressure on pollinators.
We work hard to raise awareness of the plight of wild pollinators, suffering from lack of habitat, loss of wildflower meadows, lack of safe chemical-free food. We plant for all pollinators and leave areas of garden to go wild and encourage you to do the same.
If you are vegan, I salute you for putting Animal welfare above all else, but please do steer clear of US Soy bean crops.
Here's a vegan honey recipe I found, obviously won't be as good as honey from the bees and unfortunately, it does use white granulated sugar... The British Sugar Industry has lined the pockets of successive governments for decades in order to keep using the very Neonicotionoids that have caused the insect apocalypse, anyway enjoy:
VEGAN HONEY
Are your candles pure beeswax?
Yes, 100% pure British beeswax!
Is your honey pasteurised?
No - Our honey is gravity filtered - Not pressure filtered, allowing the honey to keep its enzymes intact - meaning more health benefits for the consumer.
Is honey OK to consume during pregnancy?
honey – it’s ok for you to eat honey, but you should not give it to your baby until they’re over a year old.