FAQ's
We have tried to answer the most common questions.
Do you have one we need to add?
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where’s my order?
Log into your account with us to view your order history. LOGIN
How do I track my delivery?
Royal Mail Track and Trace
What is your returns policy?
Is your packaging recyclable?
YES - Not only is it recyclable, the majority is compostable too!
Products
Below are some common questions about our products
Are your products Vegan?
No.
Some see selling honey as exploitation - We see it as a partnership.
We practice ethical beekeeping which supports wild pollinators, strengthens local ecosystems, and helps protect bee populations under threat from habitat loss, pesticides, and climate change. In our practice, the bees always come first: queens’ wings are never clipped, swarming is allowed, the bees keep the vast majority of their honey. The small surplus we harvest funds their care and conservation, ensuring more healthy, thriving colonies to pollinate the plants we all rely on.
Our Apiaries are limited to a maximum of four colonies to any one well stocked acre. This means more work and expense for us but helps mitigate pressure for resources on wild pollinators. Our Apiary in Steart is now limited to two colonies due to the pressure on pollinators.
We work hard to raise awareness of the plight of wild pollinators, suffering from lack of habitat, loss of wildflower meadows, lack of safe chemical-free food. We plant for all pollinators and leave areas of garden to go wild and encourage you to do the same.
Are your candles pure beeswax?
Yes, 100% pure British beeswax!
Is your honey pasteurised?
No - Our honey is gravity filtered - Not pressure filtered, allowing the honey to keep its enzymes intact - meaning more health benefits for the consumer.
Is honey safe to consume during pregnancy?
it’s ok for you to eat honey, but you should NOT give it to your baby until they’re over a year old.
Cox’s Farm
Below are some FAQ’s relating to Coxs Farm
Can I visit Cox’ Farm?
We don’t have a physical shop you can visit. All our honey and products are available online, so you can enjoy them delivered straight to your door.
Can I order online & collect in person?
Yes, when you place your order, you can select Local pick up - further details of collection will be sent via email. Do not set off to collect until you have received notification that your order is ready.
Do you offer beekeeping courses?
Contact your local BBKA to learn about beekeeping.