FAQ's
We have tried to answer the most common questions.
Do you have one we need to add?
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where’s my order?
Log into your account with us to view your order history. LOGIN
How do I track my delivery?
Royal Mail Track and Trace
What is your returns policy?
Is your packaging recyclable?
YES - Not only is it recyclable, the majority is compostable too!
Products
Below are some common questions about our products
Are your products Vegan?
Are your products vegan?
No.
Some see selling honey as exploitation — we see it as a partnership.
We practise ethical beekeeping that supports wild pollinators, strengthens local ecosystems, and helps protect bee populations threatened by habitat loss, pesticides, and climate change. In our hives, the bees always come first: queens’ wings are never clipped, swarming is allowed, and the bees keep the vast majority of their honey. The small surplus we harvest funds their care and conservation, helping us maintain healthy, thriving colonies that pollinate the plants we all depend on.
Our apiaries are limited to a maximum of four colonies per well-stocked acre to avoid competition with wild pollinators. At our Steart site, we’ve reduced this to just two colonies due to local ecological pressures.
We’re committed to raising awareness of the challenges facing wild pollinators — from habitat loss and the decline of wildflower meadows to the scarcity of safe, chemical-free forage. We plant for all pollinators and leave parts of our garden to grow wild, and we encourage you to do the same.
Are your candles pure beeswax?
Yes, 100% pure British beeswax!
Is your honey pasteurised?
No - Our honey is gravity filtered - Not pressure filtered, allowing the honey to keep its enzymes intact - meaning more health benefits for the consumer.
Is honey safe to consume during pregnancy?
it’s ok for you to eat honey, but you should NOT give it to your baby until they’re over a year old.
Cox’s Farm
Below are some FAQ’s relating to Coxs Farm
Can I visit Cox’ Farm?
We don’t have a physical shop you can visit. All our honey and products are available online, so you can enjoy them delivered straight to your door.
Can I order online & collect in person?
Yes, when you place your order, you can select Local pick up - further details of collection will be sent via email. Do not set off to collect until you have received notification that your order is ready.
Do you offer beekeeping courses?
Contact the Natural Beekeeping Trust to learn about bee-centric beekeeping:
Contact your local BBKA to learn about beekeeping.