FAQ's
We have tried to answer the most common questions.
Do you have one we need to add?
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Where’s my order?
Log into your account with us to view your order history. LOGIN
How do I track my delivery?
Royal Mail Track and Trace
What is your returns policy?
Is your packaging recyclable?
YES - Not only is it recyclable, the majority is compostable too!
Products
Below are some common questions about our products
Are your products Vegan?
No is the short answer.
Vegans believe that to harvest honey and other bee produced products is cruel, however they often use substitute products that are from very questionable sources (research soy beans, GM soy beans, Glyphosate and deforestation).
While it is true selling products from bees for profit is exploitation. we are ethical, bee-centric bee farmers. Our bees take priority when it comes to retaining their honey in periods of poor weather, rain and winter.
We have a whole host of programmes benefitting pollinator health, including wild pollinators.
Are your candles pure beeswax?
Yes, 100% pure British beeswax!
Is your honey pasteurised?
No - Our honey is gravity filtered - Not pressure filtered, allowing the honey to keep its enzymes intact - meaning more health benefits for the consumer.
Is honey OK to consume during pregnancy?
Yes, but should NOT be fed to an infant under 12 months.